FAQ — Viralora

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Where do I find my course access after payment?

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Instant access via email + your account dashboard.

Right after a successful payment, you should receive an email with a secure access button. If you already have an account, the course appears in your dashboard within 1–3 minutes. Check Spam/Promotions folders, then search your inbox for “Viralora”.

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I entered the wrong email at checkout. What now?

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We can re-send access to the correct email.

Send support your payment date and the email you meant to use. We’ll verify the purchase and re-issue access. If you used Apple/Google Pay, include the transaction reference from the receipt.

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Which payment methods do you accept?

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Cards + Apple Pay / Google Pay where available.

Most customers can pay with Visa, Mastercard, and local card networks depending on their bank. Apple Pay / Google Pay appear automatically if supported by your device and region. Your bank may require 3D Secure confirmation.

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My payment was declined. How do I fix it?

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Usually bank limits or missing 3D Secure confirmation.

Try again in a private window and confirm the 3D Secure code/approval in your banking app.
Make sure the card supports online/international payments (some banks block by default).
If you see a temporary hold, it typically disappears automatically within 1–7 business days.

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Do you offer refunds?

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Refunds depend on product type and access usage.

Digital products are delivered instantly, so refunds are considered case-by-case. If you cannot access your purchase after verification, we’ll resolve it or refund. To request a review, contact support within 7 days of purchase and include your receipt email.

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Do I get a certificate?

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A completion certificate is available for eligible tracks.

Some tracks include an optional completion certificate after you finish the required modules and pass the final quiz. If your course includes it, you’ll see a “Certificate” button in the course sidebar once requirements are met.

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Is access lifetime? Do updates cost extra?

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Most products include long-term access and updates.

If your purchase page states “lifetime access”, you keep access as long as the platform exists and your account remains in good standing. Updates are included unless explicitly sold as a separate add-on.

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Can I watch on mobile and desktop?

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Yes—your progress syncs across devices.

You can access the course from any modern browser. For the best experience, keep one active session at a time. Your progress is saved automatically as you complete lessons.

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Is there a community / group chat?

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Some programs include a private community space.

If your course includes community access, you’ll see an invite link in the “Welcome” module. Access is tied to your purchase email and may require a quick verification step to keep the space spam-free.

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How fast does support respond?

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Typical response in 6–24 hours on business days.

We aim to reply within 24 hours on business days. During launches and promotions, it can take a bit longer. Include your receipt email and the exact issue to speed things up.

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How do you handle my data and privacy?

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We use minimum data needed to deliver access and support.

We store account and purchase identifiers needed to provide access, receipts, and helpdesk support. You can request export or deletion via support. For security, we don’t store full card details—payments are processed by compliant providers.

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